1. Introduction

Prime Location Properties Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.primelocationproperties.co.zm) or engage with our services, including land purchases, construction management, and investment consultancy.

We adhere to the Data Protection Act No. 3 of 2021 of the Laws of Zambia and international best practices to ensure your data is handled with integrity and confidentiality.

2. Information We Collect

To provide real estate services and process legal land titles, we are required to collect specific personal data. This includes:

a) Personal Identification Information:

  • Full Names.
  • National Registration Card (NRC) or Passport Number (Required for title deed processing).
  • Physical Address and Postal Address.
  • Email Address and Phone Number (including WhatsApp contact).

b) Transaction & Financial Information:

  • Details of payments made to us (Bank transfer slips, Mobile Money reference numbers).
  • Note: We do not store your credit/debit card numbers or bank login PINs on our servers.

c) Technical Data (Website Usage):

  • IP address, browser type, and operating system.
  • Information about how you use our website (pages visited, time spent).

3. How We Use Your Information

We use your data for the following specific purposes:

  • Processing Transactions: To facilitate the sale of land, prepare Offer Letters, and process Contracts of Sale.
  • Legal Compliance: To submit necessary documentation to the Ministry of Lands and local councils for the processing of Title Deeds.
  • Communication: To send you updates on your payment plan, construction progress reports (for project management clients), and new property listings.
  • Verification: To verify your identity for “Know Your Customer” (KYC) and anti-money laundering (AML) compliance.
  • Marketing: To inform you about special offers or new estate openings (you can opt-out of this at any time).

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we share your data with trusted partners strictly for business facilitation:

  • Legal Advisors: We share client details with MC Mulenga & Company (our legal partners) strictly for the purpose of drafting legal contracts and processing title deeds.
  • Government Authorities: We are legally required to share ownership details with the Ministry of Lands and Zambia Revenue Authority (ZRA) for tax and property registration purposes.
  • Service Providers: Trusted IT and marketing service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Our website is secured using SSL (Secure Socket Layer) encryption.
  • Physical files (Contracts/Title Deeds) are stored in secure, access-controlled environments at our Northmead office.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Land Records: Please note that records related to land ownership are often kept permanently or for extended periods as required by Zambian Property Law.

7. Your Rights

Under the Data Protection Act, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any incomplete or inaccurate data (e.g., if you change your phone number or address).
  • Erasure: Request the deletion of your personal data, provided it is not required for legal or tax records.
  • Objection: Object to the processing of your data for direct marketing purposes.

8. Cookies Policy

Our website uses “cookies” to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive to recognize your browser and capture certain information.

  • You can choose to turn off all cookies via your browser settings, though some features of our site may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Instagram, YouTube). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Prime Location Properties Ltd Address: Plot No. 17, Ncjenja Road, Off Paseli Road, Northmead, Lusaka. Email: info@primelocationproperties.co.zm Phone: +260 977 865 708